A freeware program you should be aware of is Bygones, available at http://home.utah-inter.net/bygones/. I first read about this program in the APG Quarterly. It looks like a great program for those of us who want to keep better track of our research endeavors by using our computer. It is not a genealogical database program, rather it is a program to keep your genealogical notes in.
Bygones is a free program and as such there really isn't any software support. However, there are some Bygones mailings lists on Rootsweb and the website is pretty detailed. It even includes a slide program to help you learn how to use the software.